There is also an options button here (the cog) to allow you to enable grabbing of Zone (fast fold) hands. See the Zone Poker section of this guide for information on Zone hand generation. Grabbing of Zone Poker hands is disabled by default because grabbing these hands during play only allows us to generate partial hand histories up to the point in the hand at which you fold. This will give correct win/loss results for hero, but hero's other stats and villains' data will not be correct in hands where you fast-fold.īecause the players are anonymous and change every hand the HUD cannot be shown even if hands are importing as you play. You will get better data for Zone hands by importing the complete hand histories that you can download from the Ignition client after 24 hours.
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We recommend either leaving Zone hand grabbing disabled and using only the downloaded histories for Zone hands, or manually importing the downloaded hands to the same database 24+ hours after the session as instructed in our Ignition Poker Setup Guide to update the stats that may be inaccurate from the grabbed hands.
If you want to enable grabbing of Zone hands as you play you can do so via the Options (gear) button on the Status window. If you want to temporarily disable the Ignition Hand Grabber App you can do so by clicking Apps / Ignition Hand Grabber and clicking Disable Ignition Hand Grabber. To enable the Ignition Hand Grabber, click the same menu described above and select "Enable Ignition Hand Grabber". If requested by support you can create a support bundle of all the relevant log files and hand histories via the Ignition Hand Grabber's Status window. Tip! These are the files for the current instance of Holdem Manager 3 and the Ignition Hand Grabber, so be sure to reproduce the problem you are having and create the support bundle before you restart. To do this, first open the Status window go to Holdem Manager 3 > Apps > Ignition Hand Grabber > Status. Now click the gear icon and choose Create Support Bundle.Ĭhoose a location to save it to and note where that is. If you already have a Support Ticket open attach the file to that ticket.
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